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VPN Forum Technical
Topic: HELP URGENTLY NEEDED!! [New Topic]  [New Reply]
 Author  Message
gunwind
Member since:
2005-03-31 02:10:12
  posted: 2005-03-31 02:22:35
Help urgently needed!!
----------
Hi,

We have a situation and have run out of ideas!
The Situation.

The main Office network is a large network consisting of about 30 servers, Microsoft and a few Netware, with a PIX firewall. Many users log in from home dial up and VPN.
I am having particular problems with one user trying to VPN in. They have ADSL at home and a laptop running XP Pro. The VPN client can connect to the Firewall, yet cannot do anything within the network, ie ping anything! My laptop which can VPN in from my house ok will not VPN from the users and theres will VPN from my house. This would indicate a line issue, yet the user's husband can VPN into his work place with no problems.

I have spoke to the line providor and they say there are no issues with additional security on the line. I have also tried a different ADSL router and completely disabled all Firewalls, software and on the router, yet cannot make it happen.

Please can anyone help??
Thanks
Karl
bugcab
Member since:
2005-04-01 15:39:54
  posted: 2005-04-01 15:44:29
My thought
----------
Because of the complexity of the problem, and it sounds like you've tried everything you could think of, I would call the routers manufacturer and discuss the problem. If there techies can't solve the problem you might end up with some further information.
Mantrax_se
Member since:
2005-04-03 13:55:54
  posted: 2005-04-03 14:11:22
Check subnet mask
----------
sounds like you have the same subnet mask in both places
gunwind
Member since:
2005-03-31 02:10:12
  posted: 2005-04-04 01:28:57
thnx for reply
----------
Subnet masks are different. Home is class C and office is class B.

I havent checked with router manufacture yet. I spoke to BT but could check out Netgear. Thnx will let you know how I get on. Any other suggestions more than welcome.
 
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